Booking page settings
The Booking settings page controls how appointments are taken. Go to Settings → Booking.
Online booking
The Allow online booking toggle controls whether your public booking page accepts bookings. Flip the switch — it saves immediately, and a "Saved." confirmation appears under that section.
New businesses start with online booking switched off. That's deliberate: until your services and staff are set up, a live booking page would show visitors an empty list of services. Turn it on once you're ready to take bookings — the calendar's empty-state prompt will remind you.
When it's off, anyone who visits your booking page is told you're not currently taking online bookings and asked to contact you directly. Your business name and branding still show, so a returning client can see they're in the right place rather than assuming the page is broken.
Switching online booking off only stops new public bookings. Appointments already on your calendar are untouched, clients keep their cancellation links, and you can still book anyone in yourself from the calendar.
Walk-in appointments
The Allow walk-in appointments toggle controls whether you can record walk-ins (appointments without an online booking). Flip the switch — it saves immediately, and a "Saved." confirmation appears.
Business hours
Under Business hours, set when you're open with the Opens and Closes times, then click Save hours. These hours drive your calendar's day view and the window clients can book within.
The closing time must be after the opening time, or the Save hours button stays disabled.
Business hours belong to your active location. If you run more than one location, manage each one's hours under Locations — this page edits your current location's hours as a shortcut.
Appointment reminders
The Send appointment reminders toggle decides whether your clients get an email before their appointment. It saves immediately.
Switching it off stops reminders for every appointment, including bookings already on your calendar. Switching it back on resumes them — nothing is lost while it's off.
Booking policy
Under Booking policy you control how online bookings are accepted, and the timings that apply to every appointment. Change what you need, then click Save policy.
Two settings decide who gets to book and what happens when they do. They work together — the first decides who is allowed to book at all, the second decides whether their booking is confirmed straight away or waits for you:
- Who can book online — anyone, or only returning clients.
- How bookings are confirmed — confirm everyone automatically, confirm returning clients and queue new ones for your approval, or queue every booking.
And four timings:
- Cancellation window — how far ahead a client must cancel. Set it to
0to let clients cancel any time. - Booking lead time — how soon before a slot a client can still book. Set it
to
0to allow booking right up to the start time. - Reminder window — how long before an appointment a reminder goes out. To stop reminders entirely, use the Send appointment reminders toggle above rather than setting this to zero.
- No-show threshold — how many no-shows before a client is auto-deactivated.
If a value is out of range, the page tells you why and Save policy stays disabled until you fix it.
You can also set a per-service cancellation window when you set up a service — that overrides the default above for that service.
What's next
Once your services, staff, and hours are in place, your public booking page is ready for clients. Keep tuning with regional settings and terminology.