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The cancellation link

When a client books, their confirmation includes a cancellation link. This guide explains what they see when they use it, so you know how it works.

What your client does​

  1. They open the link (e.g. from their confirmation email or text).
  2. They see the Appointment Details — date, time, provider, and the service(s) with the total.
  3. If the appointment can still be cancelled, they click Cancel Appointment.
  4. They get a confirmation: "Appointment Cancelled — the business has been notified."

When a cancellation is allowed​

The link enforces a few rules:

  • It only cancels a confirmed appointment. If it's already cancelled, the page says so; if it's completed or a no-show, it can't be cancelled from the link.
  • It honors your cancellation window — the page tells the client "Cancellations must be made at least N hour(s) before your appointment." That window comes from your service's cancellation setting (or your business default).
  • If the link is invalid or expired, they see Appointment Not Found.

On your end​

A cancellation made through the link frees the slot on your calendar and notifies your business — so the time reopens for other bookings.